Patient Hub

Frequently Asked

What is physiotherapy?
Physiotherapy is the primary healthcare profession that helps to restore mobility, wellness and independent function. Our Physiotherapists are well trained to diagnose movement dysfunctions, kinetic chain problems and postural deviations associated with pain and reduced mobility. They can help you by using different physiotherapy treatment techniques to alleviate pain, improve functional strength, endurance and posture.
Will physiotherapy help my condition?
It is common to be uncertain about the results of any new treatment. At Dial-A-Physio you get a free 10 minutes phone consultation, which will help you understand our services and their advantages clearly.
If Physiotherapist recommends assessment, you can go ahead and book an initial session and consult with the Therapist in person. He will then assess your condition and create a personalized treatment plan to restore mobility.
How do I schedule an appointment?
We will make every effort to book you an appointment at Dial-A-Physio within 24 hours. You can contact us via phone, email or walk in to book an appointment.
How painful is the treatment?
Physiotherapy involves a combination of techniques to restore optimum function of muscles. Some of these techniques engage muscles which have weakened over a period of time, due to minimal use. Some temporary soreness might be experienced in these muscles, and it will go away in a couple of days. If the pain persists or is non-bearable feel free to communicate it to your therapist at any point.
How should I dress for my appointment?
We recommend wearing breathable and comfortable clothes for your session. Try not to wear something that inhibits the body movement. A supportive pair of shoes for gentle exercises is an essential for your own safety
Does insurance cover it?
Most of the extended health benefits covers Physiotherapy and Orthotics services in Ontario. We recommend you to communicate with your insurance company about the entitlement before booking a session. We are able to help you with submitting it to some insurance companies (Depending on the plan).

 

What if I don’t have an insurance?
Dial-A-Physio is a private physiotherapy clinic, which means we are not able to bill OHIP for physiotherapy services. In any case, the province of Ontario only provides OHIP-funded physiotherapy to seniors (over 65), youths (under 18), or individuals who have had a procedure in hospital that required an overnight stay. Prices for Physiotherapy services are same for everyone and consistent.
Do I need a referral from my doctor?
No, you don’t require a referral from your doctor to receive any of the services. However, it might be a requirement for your insurance, so make sure to contact your insurance company for the requirements.
How long does a session take place?
An initial assessment is booked for 45-60 minutes. Individual treatment times are booked for 30 minutes. It is reasonable to allot an hour for an assessment from start to finish and 35-45 minutes for a treatment as some treatments, such as acupuncture, may require additional time.
What can I expect from my first session?
The first visit to the session will include some health screen paperwork and a through analysis of your condition. The therapist will discuss your medical history, symptoms and concerns. Later, a course of treatment plan will be discussed for you to follow in the up-coming sessions.
Are all the therapists trained and licensed?
All our therapists have received years of training at the university and have adequate practical experience to treat your condition. They are all licensed and Registered by the College of Physiotherapists of Ontario.
What is your cancellation and no show policy?
You can cancel your pre-booked session via phone or email. There is a $25 charge for not giving a 24 hour notice for cancellation of the upcoming session. We appreciate if you would give us a 24 hour notice when cancelling, so we are able to accommodate someone in need of a session.

Examination and Services

Physiotherapy Services

Online Physiotherapy Assessment: $65
Online Physiotherapy Follow up: $50
In Clinic Physiotherapy Initial  Assessment: $80
In Clinic Physiotherapy Follow up: $70

Vestibular and Pelvic Assessment and Rehab

In Clinic Physiotherapy Initial Assessment: $100
In Clinic Physiotherapy Follow up: $85

Custom Fit Orthotics

Dynamic Gait scan and Custom fit Orthotics: $400

In Home Physiotherapy Services

Physiotherapy Initial Assessment: $95
Physiotherapy Follow up: $85

Testimonials

Gurbeer Singh
Gurbeer Singh
02:24 29 Jul 21
I had been experiencing chronic lower-back pain for 3-4 months before I got in touch with Navdeep at PhysioRehab, she... patiently listened to my problem, the treatments I had got in past from a different place and then after carefully assessing my condition started a different treatment. It started working instantly and I could see results within first 10 days. Navdeep is extremely professional and very knowledgeable and she has been great to work with. I would highly recommend anyone who is in need of physiotherapy.read more
Yamini Bansal
Yamini Bansal
19:37 04 Jul 21
First time I have to meet physio.But when i met Navdeep its really wonderful experience.i feel drastic changes in my... pain after 2 -3 sittings.She is really professional,soft spoken and great listener.I will highly recommend physio NAVDEEP.You will never feel regret.read more
Simran Atwal
Simran Atwal
19:56 21 Jun 21
Navdeep is a great physiotherapist. She listens to all my needs and you can tell that she genuinely wants to help her... clients. She also follows up with me via phone calls and text messages, so it is very easy for me to ask questions and get answers!read more
Iqbal Gill
Iqbal Gill
18:31 08 Apr 21
I'm very impressed with the knowledge and professionalism of this team. Communication is the basis of understanding... between the doctor and his patient and Dr Navdeep has excellence in the same. She is very humble and polite. She took the time to help me understand my injury and taught me some excellent exercises. The results are outstanding. I throughly enjoyed my therapy with Dr Navdeep.read more
E Singh
E Singh
20:34 19 Mar 21
Very cooperative, detailed and systematic way of dealing. The biggest plus point is the response time, be it email or... message or phone call is fabulous. Everyone sells a product, but only a few know what customer service is and these people surely know how to provide great service. The therapist are knowledgeable, considerate and professional at all times. They were always so helpful and were able to answer all questions & doubts. They educated me on how to continue exercises on my own that I can keep full range of motion and strength. They are easy to work with and bonus they do direct billing to my insurance company. I am very happy with the care I received at PhysioRehab & would return without question.read more
Latchman Boodhram
Latchman Boodhram
20:32 19 Mar 21
Navdeep was extremely helpful throughout my visits and gave lots of great insight and advice. Definitely will recommend... friends and family to this clinic as well.read more
Lovepreet Sohi
Lovepreet Sohi
21:26 15 Mar 21
Nav was really helpful throughout the whole process, from initial assessment to the final appointment. Amazing... experience! Extremely knowledgeable and experienced professional.read more
Shai kapur
Shai kapur
15:22 12 Feb 21
Sid is such a great therapist. He’s very knowledgeable, in between sessions he also gives me exercises to strengthen... various muscles so that we can progress forward. He’s very personable and my whole family sees him as well.read more
Deepika Arora
Deepika Arora
00:11 31 Jan 21
I have been seeing Navdeep for some time now, and it pleases me to see that she pays so much attention to detail. The... exercises that she's been giving me is helping me and I can certainly see some change in my knee and back pain. This place feels like home and Navdeep is so easy to talk with. I highly recommend this place.read more
Cecil Waters
Cecil Waters
20:59 11 Jan 21
Amazed to see great communication between team members. Have been a Physio client and went for my 1st massage session,... the therapist already had ideas about where to work, what my expectations were and what would benefit. Seems like I was not new to Massage Therapist.read more
Tom Mello
Tom Mello
18:23 08 Jan 21
This clinic feels like home. Warm gestures, energetic therapist and positive attitude....Not greedy for your health... benefits. I would definitely recommend PhysioRehab Group.read more
Sudhanshu Sharma
Sudhanshu Sharma
07:25 09 Dec 20
I’ve been seeing Sid and Navdeep for physiotherapy treatments over the last month and it’s been such a pleasant... experience. They’re both very hands on with their treatments and pay great attention to detail. I’ve noticed huge improvements in my pain and mobility in just a few sessions. I Highly recommend this clinic.read more
billy boyukus
billy boyukus
18:56 11 Nov 20
PhysioRehab Group is a leader in the field of concussion management. Their approach to concussion care brings an... entire team to the field to help in the recovery process. I am very grateful to have met Dr Sid n and her team and often wonder where I would be if I didn’t. 5 star clinic without a doubt.read more
Natalie reailly
Natalie reailly
18:01 09 Nov 20
So grateful for this company and their insoles. Were they expensive? Yes. But are they worth it? ABSOLUTELY. I've been... enjoying my life with much less pain in my back, hips and knees. I highly recommend this store and their product for anyone who wants to improve their quality of life. Pain sucks. These insoles rock!read more
Daisy thomes
Daisy thomes
19:09 30 Oct 20
Nav is so knowledgeable and she is the first physiotherapist I have seen who has been able to explain exactly what is... going on in my body and help me understand why! She listened to me and didn't dismiss my concerns, and I am so grateful to have found her!read more
Billy Reid
Billy Reid
19:10 27 Oct 20
Great experiences getting massages here.Lindsay is absolutely lovely and went past my appointment time to ensure other... areas could be addressed, which was really appreciated. The prices are reasonable and the reception staff are really professional and communicative too.read more
Eunice Calderon
Eunice Calderon
22:02 18 Oct 20
Provided excellent and professional PT services. Loved the in-home, weekend appointments. Convenient and safe. Highly... recommended.read more
anunay verma
anunay verma
20:51 16 Oct 20
Had a speedy recovery for my knee which had a muscle strain. Started feeling better merely after two sessions.... Physiotherapist is quite professional and I highly recommend it.read more
brillnj seelig
brillnj seelig
18:35 16 Oct 20
Amazing massage by Lindsay who is very professional, nice and gave me a lot of extra tips and advice that have helped... me make successful progress. Very satisfied with the price and quality of the service. I have recommended to all my family including daughter who will be coming in soon. I have also recommend to all my friends!read more
Puru Gosain
Puru Gosain
10:15 13 Aug 20
I would like to thank Physio Rehab Group for their help with my knee meniscus injury. I started seeing them at Danforth... clinic and now doing online exercise sessions with Physiotherapist (Nav). They are very knowledgeable and I would highly recommend their services.read more
Inderdeep Kaur
Inderdeep Kaur
20:01 17 Jun 20
I had online sessions with Navdeep and I highly appreciate the extra mile and effort she demonstrates in the well being... of her Client. She knows the job well and helps you ease out of your pain and anxiety. Highly recommend their services from the comfort of your home!!read more
A Google User
A Google User
15:36 03 Jun 20
I found a wealth of information from Nav about Pelvic Floor and I truly felt that I now know more about how to handle... myself after my delivery. Thanks TeleRehabread more
Inderjeet Singh
Inderjeet Singh
01:57 31 May 20
TeleRehab Physiotherapists came above and beyond in serving my neck and shoulder pain relief plan. They offered me... great exercises and online sessions specially when I was scared to go out and have in person treatments because of this COVID-19. Highly recommendedread more
antika cour
antika cour
12:24 29 May 20
Nav and Sid are doing great work to help the patients to lead painless and healthy life. Thanks for being there for... helping the community during pandemic and organizing online webinars and Physiotherapy sessions.read more
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